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| Overview |
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This page provides information about common form-related problems.
You may use the links below to go directly to any section:
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| Blank Window |
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If a DMV form or other publication does not open, download or print correctly, leaving a blank window within your Web browser, follow these steps to try to resolve the issue:
- If accessing a DMV form, select a version of the form not marked "fillable"
- Click on the link with your right mouse button
- In the menu that pops up, select "Save Target As"
- You should then be prompted to choose a location to save the file
- After choosing the location, click on the "Save" button
- Once saved, navigate to the file on your computer and open it
- You should now be able to access and print the form or publication
Helpful articles from the Adobe Acrobat and Microsoft Support Websites:
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| Bounced To Another Page When Accessing A Form Link |
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Some users are transferred to our Web Site Feedback/Suggestion Form page when attempting to access a link to another form. Basically, the user's browser is unable to successfully follow the specified hyperlink path and launch the form so it reroutes the user to this general default page.
This is an intermittent problem that our internal technicians and our external Internet support vendors have not been able to isolate to a single cause, or even a few circumstances. It seems that the issue is primarily with network and security setting combinations but they vary greatly depending upon the user's connection type (dial up, DSL, cable modem, etc.), operating system type and version (Windows XP, Vista, MAC OS X, etc.), and browser type and version (Safari, Internet Explorer, Mozilla Foxfire, etc.).
We regret this inconvenience but until a solution can be found, you may contact us by submitting a Web Site-related online inquiry and tell us that you are having difficulty accessing a form link on our web site and request that we send you the form via email or U.S. mail. Be sure to tell us which form you need, how you would like us to send it and your contact information.
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| Can't Open A PDF File |
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Some of our users have reported having problems opening our forms and other files provided in an Adobe Portable Document Format (PDF), especially those using the Mozilla Firefox browser. They generally get an error message stating that the file is damaged and could not be opened, or a message stating that their browser expected a dict. object, or their browser simply hangs and the PDF file never opens. The root cause seems to be incompatibilities caused by configuration settings. Many users have found that disabling the "Fast View" and "Display PDF in Browser" options in Adobe Acrobat solves the problem because it allows the PDF to display in a separate window rather than in the current browser window.
Disabling these options may be accomplished by the following steps:
- Close your browser
- Open Adobe Reader
- Go to the "Edit" menu and select "Preferences"
- In the left column, select Internet
- Uncheck "Allow Fast Web View"
- Uncheck "Display PDF in Browser"
- Click "OK"
Portable Document Format (PDF) is a file format created by Adobe for document exchange. The PDF format represents documents in a manner independent from a specific application software, hardware, and operating system. Each PDF file encapsulates a complete description of the document that includes the text, fonts, images, and graphics.
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| Gray Page |
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Some Apple computer users have reported that they get a blank gray page when opening PDF forms. This seems to be related to a known issue with certain newer versions of the Safari browser. Under certain conditions, users may need an "AdobePDFViewer.plugin" in order to view PDF files.
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| Touble with Fillable Forms |
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Unable To Save A Fillable Form
It is not currently possible to save the data entered into a fillable form, only print it. We know that this may be inconvenient but it is a limitation of the underlying technology, over which we have no control.
Form Exceeds Printed Page
Some printers may require use of the "Shrink to Fit" printer dialog box to be checked in order to print the form on a single page.
Unable To Open A Fillable Form
If you are unable to open a fillable form, an available work around is to select the alternate version of the form not marked "fillable" and do the following:
- Mouse click on the link with your right mouse button
- In the menu that pops up, select "Save Target As"
- You should then be prompted to choose a location to save the file
- After choosing the location, click on the "Save" button
- Once saved, navigate to the file on your computer and open it
- You should now be able print the form and fill it in manually
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| Trouble With Online Forms/Applications |
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If you have problems using online forms or applications you may:
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| Unable To Resolve Issue |
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If you have additional questions or continue to experience problems with any DMV forms or publications, you may review our Browser Requirements/Compatibility FAQs and/or contact DMV and speak with a customer service representative.
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| Frequently Asked Questions |
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What if I don't have software on my PC to access PDF format files?
You can download Acrobat Reader from the Adobe Website.
Why aren't all forms fillable?
Not all PDF format forms can be provided in a fillable format due to the nature of the form and/or the information that must be supplied. A good example is an ODOT Traffic Accident and Insurance Report form which includes areas for manual drawings.
Why can't I save my fillable form?
It is actually a limitation of the technology. The trade off is everyone can access and use Adobe Acrobat, but it has limitations.
Why can't I submit my form online or via email?
Oregon DMV is prohibited from accepting most of our forms electronically. Many require in-person submission at a DMV office based on statutes enacted by the Oregon legislature. Many require the payment of fees for which we do not have the funds or resources to develop online interfaces and credit card payment processing at this time. Many forms require, by state and/or federal statute, that a DMV representative verify a number of hardcopy supporting documents and/or the signature. Other forms require drawings and other manual elements. We have automated the forms and processes that we can in order to provide convenience for our customers and efficiencies for our operations, and we hope to automate more in the future as our laws and resources allow.
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| Related Information |
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Additional information that may be relevant includes:
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